05 · Contact
Let's Make Your Software Better.
Email is the easiest way to begin a collaboration. If you're looking for debugging help, the template opposite opens pre-filled in your mail client—delete what doesn’t apply.
Requests for scientific or mathematical support can go to the same email address.
NDA available before you share details.
Fault Report template
- Symptom
- What you observe, in one or two sentences.
- Frequency
- Always, sometimes, once in N runs, only under load.
- Urgency
- What it costs you, and any deadline.
- Environment
- Languages, platforms, the rough shape of the system.
- Access
- Whether I can access code, logs, test hardware remotely or need to be on-site.
- Ruled out
- What you have already tried or eliminated.